Jet ski in the Nichupté Lagoon in Cancun

The price is per person. It is a group trip: other travellers may be on board unless the page says otherwise.

What the “Included” list of the trip says. What is not on that list is not included, and the “Not included” list shows the usual extras (fees, tips…). The price you see in the last step is the price you pay, with the taxes that apply unless the page says otherwise. If you need something that is not listed, it can be agreed with the operator after you book.

Each trip page has a “Meeting point” section, and the booking steps show whether hotel pickup is offered. Check it before you book.

Your booking is confirmed when the payment is accepted and you receive the confirmation email with your reference. Availability is shown in real time, but a date that appears as available is not held for you until you complete the payment. Some experiences are sold through several channels at once and share the operator’s calendar.

The skipper or operator decides whether it is safe to sail, and that decision is final. If a trip is postponed, changed or cancelled because of weather, sea state or safety, you can choose another date or a full refund of the cancelled trip, even on non-refundable trips. The deciding factor is the safety of the navigation, not simply that it is cloudy or rainy. We recommend checking the forecast 48–72 hours before and writing to us if you have doubts.

If the trip cannot be run as booked, the operator will propose a comparable boat or another date; if neither suits you, you can choose a refund of the cancelled trip. Write to booking@sailingbeyondlimits.com with your reference and we will coordinate it with the operator. This does not limit your legal rights as a consumer.

Yes: free cancellation up to 24 hours before departure, with a full refund. After that, or if you do not show up, the amount is not refunded. To cancel or change, write to booking@sailingbeyondlimits.com with your reference before the deadline.

You pay the full amount by card when you book, through a secure payment provider: we never see your card number. The price you see in the last step is the price you pay. There is no option to pay only a deposit online.

Sailing Beyond Limits, S.L. sells and manages the booking as a travel agency. The trip itself is run by the owner or local operator of that boat, an independent company. The service contract is formed between you and that operator, through us. For any change, question or incident, write to booking@sailingbeyondlimits.com with your reference and we will coordinate it with the operator.

Tell us as soon as you can at booking@sailingbeyondlimits.com with your booking reference and, if you can, photos: we will ask the operator for a solution (a suitable replacement, a refund or another remedy that applies). Nothing in our conditions limits your legal rights as a consumer.